INTRODUCTION These General Online Sales Conditions are agreed between J. Gonçalves Ribeiro, Lda., which also uses the commercial name “STOC CASA”, with registered office at Av. Guerra Junqueiro nº 23 B, in Lisbon, legal entity nº 500145067 , registered at the Lisbon Commercial Registry Office number 12108, with share capital of 5,000.00 Euros, hereinafter referred to as “STOC CASA”, and between any person wishing to make an online purchase, hereinafter referred to as “User” , through the website at www.stoccasa.com, which is owned by STOC CASA. We recommend that you carefully read the General Conditions of Online Sales, our Cookies Policy and our Privacy Policy, hereinafter collectively referred to as “Conditions”, before using this Website. By using this Website or making a order, the User consents to the provisions of these Conditions. STOC CASA reserves the right to change the Conditions without prior notice, so the User must always read them carefully and before placing any online order. USE OF OUR WEBSITE By using this Website and placing orders through it, the User undertakes to: 1. Use this Website only to make legally valid inquiries and orders. 2. Do not place any false or fraudulent orders.3. Provide us with your email address, postal address and/or other contact details in a true and accurate manner. The User will not be able to place their order if they do not provide all the required information. The User hereby accepts the use of this information to contact him if necessary. 4. When placing an order on this Website, the User declares that they are over 18 years of age and are legally qualified to enter into contracts.5. Do not use, introduce, store or disseminate through the website defamatory, obscene, insulting, xenophobic and/or content of any nature that violates public order.6. Do not disclose your password to the website and save it to prevent unauthorized third parties from accessing your account. When using this Website and placing orders through it, the User is aware that: 1. Using the Online Store may not be 100% secure, so there is a possibility that the information sent/received may be intercepted by unauthorized parties, which cannot be attributed to STOC CASA.2. The photographs presented on the website are for illustrative purposes only. Some small variations in the colors and textures presented are possible and expected, so before placing an order, it is recommended that you consult the product in detail for information about its characteristics. 3. The User is obliged to update the information provided to STOC CASA whenever it undergoes any changes. STOC CASA declines any responsibility for any delay or impossibility of processing the order, particularly at the time of delivery, resulting from an error or insufficient data communicated by the User.4. The User is expressly responsible for any false or inaccurate statements made, and for any losses caused to STOC CASA or third parties, with the information provided. ORDERING PROCESS 1. The User will place their order online at www.stoccasa.com.2. No contract regarding the products available on the website is established between STOC CASA and the User without the order having first been accepted by STOC CASA. 3. When the User has finished shopping, all the products they wish to purchase will be added to their shopping cart. Delivery costs may be added to the price of the products, which will be added to the final price. You will then confirm the entire purchase amount and make payment when you press the “Pay Order” button. You will subsequently receive an email at the previously indicated email address, confirming that your order has been received by STOC CASA (Order Receipt Confirmation). Please note that this does not mean that your order has been accepted. The order constitutes only a purchase proposal. Any order will be subject to acceptance by STOC CASA, which will always be confirmed by sending an email communicating the dispatch of the products (Shipping Confirmation). The purchase and sale contract between STOC CASA and the User will only be formalized with the communication of the Shipping Confirmation.4. The Contract will only concern the products mentioned in the Shipping Confirmation. STOC CASA will not be obliged to supply any other product that may appear in the order, until its shipment has been subject to another Shipping Confirmation.5. All product orders are subject to availability. If there are difficulties in supplying products, or if a product runs out of stock, we will immediately inform you of its unavailability and we reserve the right to provide the User with information about replacement products of equal or better quality, that the User can order. If the User chooses not to order replacement products, we will refund any amount paid by the user in relation to the missing products, within a maximum period of 30 days from the date of knowledge of their unavailability. PROCESSING OF PERSONAL DATA AND PRIVACY POLICY 1. We inform you that the processing of personal data collected on the website www.stoccasa.com is the responsibility of STOC CASA. Personal data is processed electronically, for shipments corresponding to your orders, administrative support and statistical purposes. 2. The Personal Data that you provide to us will be used to identify you as a user of the Online Store and give you access to its different functionalities, products and services available.3. STOC CASA undertakes to respect the confidentiality of the User's Personal Data and to guarantee the exercise of their respective rights. 4. The User is guaranteed the right to access, rectify, alter or delete their personal data. You can access and modify your data at any time, in your personal area, after registering on the website.5. If the User is a subscriber to our Newsletter, they may cancel their subscription at any time by sending an email to marketing@stoccasa.com, expressing this intention. 6. The personal data collected may be communicated to third-party entities of recognized repute that provide us with support services, namely financial organizations, entities that combat fraud, providers of technological, logistical or transport and delivery services, to the extent strictly necessary to the achievement of its objectives.7. The User authorizes STOC CASA to process the personal data provided in an automated manner, in particular through the use of cookies.8. Although STOC CASA collects and processes data in a secure manner that prevents loss or manipulation, using the most advanced techniques for this purpose, we inform you that data collection in an open network allows the circulation of personal data without security conditions, running the risk of being seen and used by unauthorized third parties. STOC CASA cannot therefore be held responsible for any damages resulting from a denial of service attack, virus or any other harmful or harmful material, computer or technologically, that may affect the User's computer, IT equipment, data or materials, following the use of this Website or the downloading of its content or those Websites to which this Website redirects. REFUSAL OF ORDER 1. STOC CASA reserves the right, at any time, to withdraw any products appearing on the website, or to change or eliminate any materials or content. Despite its efforts to, in principle, process all orders, exceptional circumstances may occur that lead it to refuse to process and accept an order even after an Order Receipt Confirmation has been sent, which STOC CASA reserves the right to do. the right to do so, in its sole discretion, at any time.2. STOC CASA will not be responsible to the User or any third party, for the withdrawal of any product appearing on the website, for the alteration or deletion of any materials or contents thereof, nor for the refusal to complete the processing or to accept any order that has been the subject of the sending an Order Receipt Confirmation. 3. STOC CASA reserves the right to refuse any order, namely for the following reasons: 3.1. The product is no longer available in stock;3.2. The billing or delivery information provided by the User is not correct or cannot be verified;3.3. Payment was not received within a maximum period of 5 working days after accepting the order; 3.4. Error in price quotation;3.5. Impossible to deliver to the address provided. PRICES 1. The price of products available online is always indicated in euros, with VAT included at the legal rate in force. 2. Although STOC CASA seeks to ensure that all prices indicated on the website are correct, some errors may occur. If STOC CASA finds that the price of a product included in an order is incorrect, it will inform the User as soon as possible, giving them the choice between reconfirming the order at the correct price or canceling it.3. If it is impossible to contact the User, the order will be canceled and the User will be fully refunded the price of the products, if they have already paid for them.4. STOC CASA will have no obligation to supply any product at an incorrect price (if lower), even if a Shipping Confirmation has already been issued, if the error is obvious, unequivocal and should have been identified by the -+User under reasonable circumstances. 5. Prices are subject to change at any time, but, except as stated above, this change will not affect orders for which a Shipping Confirmation has already been issued.6. The prices charged on the website are independent of the prices charged in the store, without prejudice to the fact that they are usually the same. However, there may be variations with physical stores. PAYMENT METHODS 1. The User will find several payment options available in their shopping cart, and can choose the one that best suits them, among the following: 1.1. PAYPAL;1.2. VISA or MASTERCARD card;1.3. MB reference; 1.4. MB WAY1.5. PAY SHOP 2. STOC CASA does not accept checks or cash as payment for online purchases. Only the payment options listed above will be accepted.3. Payment via credit cards is subject to validation and authorization checks by the issuing entities. If the card issuer does not authorize payment, STOC CASA will not be held responsible for any delay or lack of delivery and may not conclude the Contract with the User. DELIVERIES 1. Provided that the purchased products are available, STOC CASA will make its best efforts so that, except in cases of exceptional circumstances, the products included in a “Shipping Confirmation” are delivered to the User on the date indicated therein, or not if a date is indicated, within a maximum period of 30 days from the day of “Confirmation of Order Receipt”.2. STOC CASA only ships on business days. Therefore, neither weekends nor holidays are taken into account when estimating delivery of orders. In any case, estimated delivery dates are indicative only.3. Any delay in the dispatch of items, in relation to the estimated dates presented, does not entitle the User to any compensation.4. If, for any reason, STOC CASA is unable to deliver on the scheduled date, the User will be informed accordingly and will be given the option of keeping the order by extending the delivery period or canceling it against the full refund.5. For the purposes of these Conditions, a "delivery" is considered to have been made or a product is considered to be "delivered", with the signature of receipt on the delivery receipt at the agreed address.6. Whenever possible, the order will only be sent in a single shipment. However, STOC CASA reserves the right to split the order if a delay is expected for one of its parties or in the event of unavailability. The User will always be notified of this possibility by sending a communication via email.7. The User must inspect the packaging of the purchased item to check for any damage. If the shipping packaging is damaged, you must present the complaint to the carrier on the transport note or on the document given to you for signature.8. If you find, upon delivery, that the purchased product is damaged, you must not accept delivery, which will be returned by the carrier. 9. The assembly of the items is not included in the cost of their delivery, so if you require this service, you must contact STOC CASA in advance to obtain more information.10. If the order is unable to be delivered by the carrier, it will be sent back to the STOC CASA warehouses. The User will be left with an explanatory note on how to reschedule the new delivery. SPECIAL SOFA DELIVERY CONDITIONS BY STOC CASA STOC CASA offers a free sofa delivery service under the following conditions:1. Delivery of sofas is only possible in mainland Portugal.2. The Customer, or someone authorized by them, must be present at the time of delivery of the sofa, in order to verify the correct execution of the service and the conformity of the order.3. The address indicated by the Customer for the delivery of the sofas must be completely and clearly defined, have unobstructed access to the delivery point, and be large enough for the passage of the sofas, particularly in external and internal accesses, doors, corridors, stairs or elevators, etc., so that the delivery service can be carried out without mechanical means in a simple and expeditious manner. Verification of these conditions is the sole responsibility of the Customer.4. The impossibility of delivering the sofas for the reasons set out in number 3 does not constitute a valid reason for returning the order.5. STOC CASA's free sofa delivery service only covers delivery per order. If it is not possible to deliver the sofa for reasons not attributable to STOC CASA, the Customer may request new transport, at a cost of €80 (Eighty euros).6. Free delivery of sofas by STOC CASA only applies to orders placed online on the STOC CASA website.7. These special delivery conditions may be updated or changed at any time, so Customers should consult them whenever they place a new order.8. All sofas sold by STOC CASA are personalized items, made to order, therefore STOC CASA reserves the right not to accept returns or refunds. We advise our Customers to try the sofa in our store at Av. Guerra Junqueiro 23B, Lisbon, and ask for a sample of the selected fabric. EXCHANGES AND RETURNS POLICY 1. When concluding a Contract as a consumer, the User has the legally established right to terminate the Contract within 14 days after its conclusion, without having to indicate any reason for their decision. The free resolution period expires 14 days after the date on which the User, or on which third parties - other than the carrier - designated by the User, receive the goods by hand, or, in the case of several goods in a single order delivered separately, 14 days after the date on which the User, or on which third parties - other than the carrier - designated by the User, take physical possession of the last product in the order. 2. To exercise the Right to Free Termination of the Contract, the User can notify STOC CASA, at the address of STOC CASA, headquartered at Av. Guerra Junqueiro nº 23 – B, 1000-166 Lisbon, contacting us using our form contact information on the website or by informing us of your decision to terminate the Contract by means of an unequivocal statement (for example, a letter sent by post or email). The User may exercise their right to free resolution by any means, and the use of any of the aforementioned means is not mandatory. 3. When terminating this Agreement based on the Right of Free Termination, the User will be entitled to a refund of the amount paid for the products, without any unjustified delay and, in any case, within a maximum period of 14 days from the day on which we are informed of the decision to terminate this Agreement. 4. If you opt for Free Termination of the Contract, the User is responsible for the cost of returning the goods, this cost being deducted from the refund to be made to the User.5. Notwithstanding the foregoing, we may withhold reimbursement until receipt of the products to be returned. 6. Reimbursement will be made using the same payment method used in the initial purchase. 7. Items must be returned by post, with a printout of the E-ticket attached to the Shipping Confirmation, to the following address: STOC CASA ON-LINE, Av. Guerra Junqueiro nº 23 – B, 1000-166 Lisbon, or delivered to any STOC CASA store in Portugal, within a maximum period of 14 days from the date on which the User's decision to terminate this Agreement is communicated to us. The deadline will be considered met if the goods are returned before the 14-day period has expired. 8. The User has no contractual right to return the following products: 8.1. Personalized articles;8.2. Sealed products that are not suitable for return for hygiene or health reasons and whose packaging has been opened after delivery;9. The contractual right to return products will apply exclusively to products that are returned in the same conditions in which they were received. No refund will be made if the product has been used beyond the mere opening of its packaging, or if products are not in the same condition as they were at the time they were delivered or if they have been damaged, so the User must take take appropriate precautions while the products are in your possession.10. The User must return the products using or including all of their original packaging, instructions and other documents that accompany the products. 11. In cases where you consider, at the time of delivery, that the product does not comply with what is stipulated in the Contract, the User must contact our services, within 5 working days, using our contact form, indicating the details of the product and the damage suffered. The User must return the product accompanied by a printout of the e-ticket to the address indicated there, or to any STOC CASA store in Portugal, and will subsequently be refunded the amount corresponding to the order.12. As legally established, instead of canceling the contract (and consequent return of the goods and refund), the User may also choose to replace the product, or an appropriate price reduction. 13. The refund of the price, replacement of the product, or appropriate reduction of the price paid will be carried out as quickly as possible and, in any case, within a maximum period of 30 days after the request for the good to be brought back into conformity by the User. 14. The amounts paid for products returned due to damage or defects will be refunded in full, including delivery costs related to sending the item and the costs of subsequently returning it. The refund will always be made using the same payment method you used to make the purchase. 15. All sofas sold by STOC CASA are personalized items, made to order, therefore STOC CASA reserves the right not to accept returns or refunds. We advise our Customers to try the sofa in our store at Av. Guerra Junqueiro 23B, Lisbon, and ask for a sample of the selected fabric. GUARANTEES 1. In accordance with the provisions of Decree-Law no. 67/2003, of April 8, with the changes introduced by Decree-Law no. 84/2008, of May 21, all products sold by STOC CASA ON-LINE are covered by a warranty of conformity of the goods corresponding to a period of 2 years.2. If the purchased product is defective or faulty, the User must report the situation to Customer Support, providing their order number and a description of the malfunction. The costs of returning or collecting items, within the warranty period, will be borne by STOC CASA, if the defect or damage is confirmed.3. Upon receipt of the article by STOC CASA, technical verification will be carried out and, in the event of any lack of conformity, the article will be repaired, replaced or returned with a corresponding refund.4. If the technical check detects signs of misuse, and/or any problem that may have caused the product to be in poor condition (e.g. humidity, etc.) the User will be contacted, as the warranty cannot be activated. LIABILITY AND EXCLUSIONS 1. STOC CASA's liability for any product purchased through the website www.stoccasa.com is limited exclusively to the respective purchase price.2. STOC CASA cannot be held responsible for damages suffered by third parties, resulting from the use of its products, nor as a result of their improper use.3. STOC CASA rejects any type of liability for indirect losses or damages, which occur as a consequential effect of the main losses or damages, even if caused by the practice of illicit, contractual or non-contractual, including mere negligence, whether foreseeable or not, for example by way of : loss of income or profits; loss of business; loss of results or contracts; lost profits; loss of data or hours of activity.4. Due to the open network nature of this website and the possibility of error in the storage and transmission of digital information, STOC CASA does not guarantee the accuracy and security of the information transmitted or obtained through it, unless expressly stated otherwise here.5 . To the maximum extent permitted by law, STOC CASA does not assume any type of guarantee, without, however, implying the exclusion of liability that cannot be legally excluded within the scope of consumer rights.6. Nothing in this chapter prejudices the legal rights of the User, as a consumer, nor does it affect their Right to Terminate the Contract. INTELLECTUAL PROPERTY AND COPYRIGHT 1. The User acknowledges and accepts that corporate names, brands and distinctive signs reproduced on the website www.stoccasa.com are protected under the legal provisions applicable to industrial property. The reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the trademark holder.2. In the same sense, all elements on the website, whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents and are the exclusive property of STOC CASA, or its suppliers, so it is Users are prohibited from using the website or the information and/or materials contained therein, including reproduction, modification, distribution or republication. COMMUNICATIONS BETWEEN THE PARTIES 1. Except when a special form is required in this Agreement, all communications between the parties must be made in writing, by letter or electronic mail and addressed to the addresses indicated.2. STOC CASA will preferably contact the User via email or provide information by inserting notices on this website. For contractual purposes, the User accepts this means of communication electronically and acknowledges that any contracts, notices, information and other communications that STOC CASA transmits to him electronically satisfy the legal requirement that such communications be made in writing.3. Communications made in writing will be considered made on the date of receipt or, if by electronic mail, on the day of sending, and communications made by registered letter with acknowledgment of receipt will be considered made on the date of signature of the respective notice or on the 5th business day from the date of registration.4. For the purposes of carrying out summons and notifications in the context of legal proceedings, STOC CASA agrees as the address contained in this contract and the User the address indicated in their registration, at the time of purchase.5. Any change of address by the User, including email addresses, must be communicated to STOC CASA within 30 days following the change. REASONS FOR FORCE MAJEURE 1. STOC CASA will not be responsible for non-compliance, or delay in compliance, with any obligation arising from the Contract that is due to an event beyond its reasonable control. A Force Majeure Event comprises any event, act or omission, beyond the reasonable control of the Seller and includes, in particular (but not exclusively), the following:1.1. Strikes, lock-outs and other labor actions;1.2. Civil uprisings, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat of war preparations;1.3. Fire, explosion, storm, flood, earthquake, sinking, epidemic or other natural disaster;1.4. Impossibility of using rail, sea, air, road transport or other public or private means of transport;1.5. Impossibility of using public or private telecommunications networks; 1.6. Government laws, decrees, regulations or restrictions; 1.7. Any strikes, interruptions or accidents affecting relevant postal or transport services.2. STOC CASA's obligation to comply with any contract will be suspended for the duration of a Force Majeure Event and will give rise to an extension of the respective period equivalent to that duration. STOC CASA will make reasonable efforts to put an end to a Force Majeure Event, or to find a solution that allows it to fulfill its contractual obligations despite its existence. RIGHT TO UNILATERAL AMENDMENT OF CONDITIONS BY THE SELLER 1. STOC CASA has the right to amend these Conditions at any time. The User is subject to the principles and terms in force at the date of their order, unless the law or competent authority imposes any changes to them, such changes being applicable to orders already placed. ALTERNATIVE DISPUTE RESOLUTION 1. If, as a consumer, you consider that your rights have been violated, you can send your complaint to the email address online@stoccasa.com, in order to resort to an extrajudicial resolution. In this sense, if the transaction between Your Excellency. and our business has been concluded through our website, we inform you – in accordance with EU Regulation No. 524/2013 – that you have the right to try to resolve any dispute extrajudicially through access to the electronic resolution platform of conflicts online, via the email address http://ec.europa.eu/consumers/odr/. 2. You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of 8 September, on the Consumer Portal, via the website www.consumidor.pt. 3. STOC CASA does not have a policy of adhering to arbitrations facilitated by these entities and will verify, case by case, the best alternative for resolving the dispute, always taking into account consumer rights. APPLICABLE LAW and JURISDICTION 1. For any divergence arising in the contractual relations between the Parties, Portuguese legislation will apply. 2. Any question or dispute arising from the application, interpretation, integration or execution of this Agreement, when it cannot be resolved by agreement between the parties, will be submitted to the Lisbon district court, expressly waiving any other.