DELIVERIES 1. Provided that the purchased products are available, STOC CASA will make its best efforts so that, except in cases of exceptional circumstances, the products included in a “Shipping Confirmation” are delivered to the User on the date indicated therein, or not if a date is indicated, within a maximum period of 30 days from the day of “Confirmation of Order Receipt”.2. STOC CASA only ships on business days. Therefore, neither weekends nor holidays are taken into account when estimating delivery of orders. In any case, estimated delivery dates are indicative only.3. Any delay in the dispatch of items, in relation to the estimated dates presented, does not entitle the User to any compensation.4. If, for any reason, STOC CASA is unable to deliver on the scheduled date, the User will be informed accordingly and will be given the option of keeping the order by extending the delivery period or canceling it against full refund.5. For the purposes of these Conditions, a "delivery" is considered to have been made or a product is considered to be "delivered", with the signature of receipt on the delivery receipt at the agreed address.6. Whenever possible, the order will only be sent in a single shipment. However, STOC CASA reserves the right to split the order if a delay is expected for one of its parties or in the event of unavailability. The User will always be notified of this possibility by sending a communication via email.7. The User must inspect the packaging of the purchased item to check for any damage. If the shipping packaging is damaged, you must present the complaint to the carrier on the transport note or in the document given to you for signature.8. If you find, upon delivery, that the purchased product is damaged, you must not accept delivery, which will be returned by the carrier. 9. The assembly of the items is not included in the cost of their delivery, so if you require this service, you must contact STOC CASA in advance to obtain more information.10. If the order is unable to be delivered by the carrier, it will be sent back to the STOC CASA warehouses. The User will be left with an explanatory note on how to reschedule the new delivery. SPECIAL SOFA DELIVERY CONDITIONS BY STOC CASA STOC CASA offers a free sofa delivery service under the following conditions:1. Delivery of sofas is only possible in mainland Portugal.2. The Customer, or someone authorized by them, must be present at the time of delivery of the sofa, in order to verify the correct execution of the service and the conformity of the order.3. The address indicated by the Customer for the delivery of the sofas must be completely and clearly defined, have unobstructed access to the delivery point, and be large enough for the passage of the sofas, particularly in external and internal accesses, doors, corridors, stairs or elevators, etc., so that the delivery service can be carried out without mechanical means in a simple and expeditious manner. Verification of these conditions is the sole responsibility of the Customer.4. The impossibility of delivering the sofas for the reasons set out in number 3 does not constitute a valid reason for returning the order.5. STOC CASA's free sofa delivery service only covers delivery per order. If it is not possible to deliver the sofa for reasons not attributable to STOC CASA, the Customer may request new transport, at a cost of €80 (Eighty euros).6. Free delivery of sofas by STOC CASA only applies to orders placed online on the STOC CASA website.7. These special delivery conditions may be updated or changed at any time, so Customers should consult them whenever they place a new order.8. All sofas sold by STOC CASA are personalized items, made to order, therefore STOC CASA reserves the right not to accept returns or refunds. We advise our Customers to try the sofa in our store at Av. Guerra Junqueiro 23B, Lisbon, and ask for a sample of the selected fabric.
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